Viterbo University’s website and many of our communication systems such as email and telephone services will be unavailable for parts of Saturday, July 26. In case of emergencies please email viterbohelpdesk@gmail.com


HelpDesk FAQ

TechFAQ

Mapping a Network Drive (PC only)

(Storage) Permanent link

Mapping a Network Drive (PC only)

You may have a storage location on the Viterbo Network Server called FileServ.  Typically these are Departmental storage locations and can only be accessed when logged into a University owned computer on the Viterbo main campus.

If you have such a locations you should map a network drive on your office computer for ease of access every timed you log in.

1) Double click on My Computer

2) Right Click on the This PC icon and choose Map a Network Drive from the drop down menu.

3) Choose a Letter for your network drive.

4) In the Folder or Location box type \\servername\sharename  (IIT should have provided you the servername and sharename)

5) Choose to reconnect at sign-in check box.  (Only select the box if this is your office PC)


Restoring files or viewing previous versions of files on Office 365 OneDrive

(Storage, General, Sofware Tutorial) Permanent link

If you should accidentally delete files or wish to view or restore a previous version of a file stored on the Office365 Onedrive use the directions provided by Microsoft in the following links.  Please note that you typically have 30 days worth of items in the office 365 recycle bin.  However, if you are close to your OneDrive quota, files in the Recycle bin will be purged oldest first within 3 days.

Restore a Previous Version of a file
http://office.microsoft.com/en-us/view-restore-or-delete-a-previous-version-of-a-file-or-item-HA102771930.aspx

Restore files or Empty Recycle Bin
http://office.microsoft.com/en-us/empty-the-recycle-bin-or-restore-your-files-HA104037369.aspx

Introduction to Ensemble

(Sofware Tutorial) Permanent link

To Login to Ensemble visit http://ensemble.viterbo.edu from your browser.

Ensemble Login Screen

Log into the system with your Viterbo university username & password.

Your default video library will typically be your "personal" storage location.  To view other video libraries to which you have access use the drop list to select the appropriate area.Ensemble Video Library

Ensemble Video LibraryVideo's can be preview/played for this location.  You can also view the embed tag that could be used to embed the video or playlist in Moodle or another site.


Burn a CD/DVD with Windows Media Center

(Storage, Sofware Tutorial) Permanent link

http://windows.microsoft.com/en-us/windows/burn-cd-dvd-media-center#1TC=windows-7

This link takes you to an external site manageed by Microsfot.com.

Burn a DVD video Disk using Windows DVD Maker

(Sofware Tutorial) Permanent link

http://windows.microsoft.com/en-US/windows7/Burn-a-DVD-Video-disc-with-Windows-DVD-Maker

his link takes you to an external site managed by Microsoft

Is Office 365 having a service interruption?

(Email, Storage, General, Sofware Tutorial) Permanent link

Is Office 365 having a service interruption?


Import personal photos and videos from iOS devices to your computer

(General) Permanent link

On iPhone, iPad, and iPod touch, you can capture photos and videos using the built-in camera or save images from apps, such as Safari and Mail, to your device. You can import this content from your device to your computer.

http://support.apple.com/kb/ht4083

The above link is provided by Apple.com.