HelpDesk FAQ

TechFAQ

Import personal photos and videos from iOS devices to your computer

(General) Permanent link

On iPhone, iPad, and iPod touch, you can capture photos and videos using the built-in camera or save images from apps, such as Safari and Mail, to your device. You can import this content from your device to your computer.

http://support.apple.com/kb/ht4083

The above link is provided by Apple.com.  

How do I access my Viterbo Voicemail from off campus?

(Phone) Permanent link

How do I access my Viterbo Voicemail from off campus?

  • Dial the external voice mail phone number: 608-796-3940 (or your own 10 digit extension)
  • Press the * key when voice mail answers
  • Enter your ID (extension), then press # key.
  • Enter your password, then press the # key.

Let's Say I wanted to link to a Video explanation/demo for this topic.

How is Student Printing handled at Viterbo?

(Printing) Permanent link

How is Student Printing handled at Viterbo?

Viterbo allows an allotment of free printing units to all Viterbo students, after the allotment has been used students can not print until they add additional printing units to their account. To manage this process, Viterbo employs a print management software on all public access computers. When you print you'll be asked to supply your Viterbo username & password and a display of how much printing "charges" will be deducted from your account.

The details of the print management software are as follows:

How much of a prepaid paper allocation will I receive per semester?
Students with 1-11 credits: 21 paper units per credit (at a value of $0.06 per paper unit, for a total of $1.26 per credit)
Students with 12 credits and greater: 250 paper units (at a value of $0.06 per paper unit for a total of $15.00)
If you do not use up your entire paper unit allocation, unused paper allocations will carry over from the Fall to Spring semester.
There will be no carryover into the summer term or the following academic year. There are no adjustments based on your major, class level, or the types of courses you are taking.


How much will it cost each time I print?
(1) paper unit ($0.06 per page) for black and white laser printing.
(3) paper units ($0.18 per page) for color laser printing on 8.5 in X 11 in. paper (Library 115).
If printing from a duplex printer (4515x), back-to-back copies will be $0.02 less per two- pages. So rather than $0.12 for two separate copies, it would cost $0.10.
(9) paper units ($0.54 per page) for color inkjet printing on 11 in X 17 in. paper (Mac Lab)
(25) paper units ($1.50 per square foot) for inkjet printing on the plotter (FAC 440)

What if I run out of paper units when I need to print?
The print management software will not allow you to print a partial job if you do not have enough remaining paper units to complete the job. Each time you attempt to print, the system will indicate how many pages you will use (which are not reported as paper units) and how much it will cost you. You should always be able to know your available balance by clicking on the desktop icon “Printing Account Balance” and entering your account information.


How do I buy more paper units?
Additional paper units may be purchased at the circulation desk of the Todd Wehr Library and are available for immediate use on any of the networked lab computers across campus. The library maintains extensive open hours, so obtaining paper units can occur at any time the library is open. The same carryover policies apply to purchased units, as applies to prepaid.


How do I obtain credit for pages with poor printing quality?
You may obtain a credit for up to ten paper units per occurrence for printed pages with poor quality. You are responsible for watching the printing process and mitigating any losses due to poor printing, so poor printing in increments larger than 10 paper units will not be reimbursed. When you are seeking to obtain credit for poor quality printing, you are required to bring along the specific pages that did not print properly. You may bring those pages either to the Help Desk (MC 306) or the Library circulation desk.


What if I use my own paper?
There is no type of print savings or credit if you should choose to use your own paper in the printer. Your account will continue to be charged back at the same rate.

What if I change the number of credits I am registered for?
The number of prepaid paper units you are allocated will be determined based on the credit load you are registered for at the beginning of the semester. If you change your credit load at a later point in time, there are no changes to your paper unit allocation.


How do I report problems or ask questions about the print management software that is not addressed in this document?
Please contact the Help Desk at 796-3870 or email us at helpdesk@viterbo.edu



Are there any software or hardware discounts available to me as a student?

(General) Permanent link

Are there any software or hardware discounts available to me as a student?

While Viterbp IIT doesn't sell or support any particular software or hardware, you'll find below some resources for your use.




What are the personal computer specifications for connection to the residence hall network?

(Network, General) Permanent link

What are the personal computer specifications for connection to the residence hall network?

The university is pleased to provide network services for connecting your personally owned computer to the Internet. The following on-campus residence halls and apartment facilities have network service ready for your arrival:

  • Bonaventure Hall
  • Marian Hall
  • McDonald Terrace
  • Rose Terrace
  • Saint Claire
  • Treacy House

We recommend the following minimum specifications for your residence hall connection to the campus network:

  1. Pentium 4 – 2.0 GHz (for a PC) or G5 processor (for a Mac).
  2. 2 GB RAM.
  3. Windows XP or MAC OS 10.0.
  4. Ethernet compatible 10/100 Network Card with RJ-45 port / Wireless (802.11b/g).
  5. Cat-5 patch cable if using cabled access (10 - 15 feet recommended).
  6. Microsoft Office 2007 Professional (for a PC) or Microsoft Office 2008 (for a MAC) [for compatibility with campus computer labs].
  7. Internet Explorer 7.0 (8.0 preferred).

Please keep in mind that these are “minimum”specifications; more powerful computers with newer operating systems (e.g., Win 7 Professional, Mac 10.6) are preferred and will provide a higher level of performance. Contact your local computer professional if you need assistance in putting together a system that meets these specifications.

Please note that CD-R/CD-RWs written on your personal computer may not be writable on Viterbo’s computers and vice versa. All CD-R/CD-RWs, though, should be readable by both systems. We highly recommend that you acquire Flash Drives for storing your projects and assignments. A 4 MB flash drive should cost under $20 from most computer suppliers. The Viterbo Library has 4MB SanDisk Flash Drives available for purchase for the cost of $10.00.

All computers on campus use Microsoft Office 2007 Professional. If you are still using Microsoft Office 2003, or Mac Office 2004, you’ll be able to exchange ‘most’ files (in both directions) without problems. Always be sure to “SAVE AS” and choose Word 97/2000/2003 format (.DOC) if this is the case, especially if going from 2007 on campus, to 2003 at home.

There is a discount for Microsoft Office 2010 Pro, Mac Office 2011, and Windows 7 available to students at www.journeyed.com/SELECT or www.viterbo.edu/bookstore.

In order to receive a network connection, students must sign and abide by the university’s network policies. Network support is provided from the campus network to the wall jack in the residence hall/apartment room.

Wireless access is available in all Residence Halls/Apartments.

If you have any questions regarding these specifications, or need other information/help:

Contact the Help Desk at:

Phone: 608-796-3870

Email: helpdesk@viterbo.edu
In Person: Murphy Center Room 301



What are the personal computer specifications for connection to the residence hall network?

The university is pleased to provide network services for connecting your personally owned computer to the Internet. The following on-campus residence halls and apartment facilities have network service ready for your arrival:

  • Bonaventure Hall
  • Marian Hall
  • McDonald Terrace
  • Rose Terrace
  • Saint Claire
  • Treacy House

We recommend the following minimum specifications for your residence hall connection to the campus network:

  1. Pentium 4 – 2.0 GHz (for a PC) or G5 processor (for a Mac).
  2. 2 GB RAM.
  3. Windows XP or MAC OS 10.0.
  4. Ethernet compatible 10/100 Network Card with RJ-45 port / Wireless (802.11b/g).
  5. Cat-5 patch cable if using cabled access (10 - 15 feet recommended).
  6. Microsoft Office 2007 Professional (for a PC) or Microsoft Office 2008 (for a MAC) [for compatibility with campus computer labs].
  7. Internet Explorer 7.0 (8.0 preferred).

Please keep in mind that these are “minimum”specifications; more powerful computers with newer operating systems (e.g., Win 7 Professional, Mac 10.6) are preferred and will provide a higher level of performance. Contact your local computer professional if you need assistance in putting together a system that meets these specifications.

Please note that CD-R/CD-RWs written on your personal computer may not be writable on Viterbo’s computers and vice versa. All CD-R/CD-RWs, though, should be readable by both systems. We highly recommend that you acquire Flash Drives for storing your projects and assignments. A 4 MB flash drive should cost under $20 from most computer suppliers. The Viterbo Library has 4MB SanDisk Flash Drives available for purchase for the cost of $10.00.

All computers on campus use Microsoft Office 2007 Professional. If you are still using Microsoft Office 2003, or Mac Office 2004, you’ll be able to exchange ‘most’ files (in both directions) without problems. Always be sure to “SAVE AS” and choose Word 97/2000/2003 format (.DOC) if this is the case, especially if going from 2007 on campus, to 2003 at home.

There is a discount for Microsoft Office 2010 Pro, Mac Office 2011, and Windows 7 available to students at www.journeyed.com/SELECT or www.viterbo.edu/bookstore.

In order to receive a network connection, students must sign and abide by the university’s network policies. Network support is provided from the campus network to the wall jack in the residence hall/apartment room.

Wireless access is available in all Residence Halls/Apartments.

If you have any questions regarding these specifications, or need other information/help:

Contact the Help Desk at:

Phone: 608-796-3870

Email: helpdesk@viterbo.edu
In Person: Murphy Center Room 301



What are the email server settings for my phone or email client?

(Email) Permanent link

What are the email server settings for my phone or email client?

Most phones you will need to choose “Exchange Active Sync” or“Corporate Sync” to get the correct path to set up Viterbo email. IMAP and POP3 will not work.

If adding from on-campus, be sure to connect to the VITERBO-STUDENT Wireless Network first, open a browser and log in on your phone (same as with a laptop). This will speed up the connection when adding an account, and in some cases won’t work until you do this step.

Iphone, Windows, Andriod, Droid, HTC, and Samsung

Server: mail.exchange.viterbo.edu

Domain: EXCHANGE0

Blackberry

Choose “work” for account type.

“Outlook Web URL” is also sometimes listed as type.

Server: https://mail.exchange.viterbo.edu/owa

Domain: EXCHANGE0




Where are the Wireless areas on campus & how do I connect?

(Network) Permanent link

Where are the Wireless areas on campus & how do I connect?

Wireless is available in the following locations on campus:

  • Brophy Center (Dahl School of Business)
  • Fine Arts Center
  • Mathy Center
  • Murphy Center
  • Nursing Center
  • Reinhart Center
  • Student Development Center
  • Student Union / Hawk's Nest
  • All Residence Halls / Apartments

To Connect to Wireless, view available wireless networks on your device, and connect to "VITERBO-STUDENT".

Once connected, open Internet Explorer (or any other browser), and use your email username/password to log in.