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HelpDesk FAQ


Restoring files or viewing previous versions of files on Office 365 OneDrive

(Storage, General, Sofware Tutorial) Permanent link

If you should accidentally delete files or wish to view or restore a previous version of a file stored on the Office365 Onedrive use the directions provided by Microsoft in the following links.  Please note that you typically have 30 days worth of items in the office 365 recycle bin.  However, if you are close to your OneDrive quota, files in the Recycle bin will be purged oldest first within 3 days.

Restore a Previous Version of a file

Restore files or Empty Recycle Bin

Introduction to Ensemble

(Sofware Tutorial) Permanent link

To Login to Ensemble visit from your browser.

Ensemble Login Screen

Log into the system with your Viterbo university username & password.

Your default video library will typically be your "personal" storage location.  To view other video libraries to which you have access use the drop list to select the appropriate area.Ensemble Video Library

Ensemble Video LibraryVideo's can be preview/played for this location.  You can also view the embed tag that could be used to embed the video or playlist in Moodle or another site.

Burn a CD/DVD with Windows Media Center

(Storage, Sofware Tutorial) Permanent link

This link takes you to an external site manageed by

Burn a DVD video Disk using Windows DVD Maker

(Sofware Tutorial) Permanent link

his link takes you to an external site managed by Microsoft

Is Office 365 having a service interruption?

(Email, Storage, General, Sofware Tutorial) Permanent link

Is Office 365 having a service interruption?

Office 365 Video Series

(General, Sofware Tutorial) Permanent link

Please note these videos are from an external source.

Lync intro

O365 Chapter 1: Welcome

O365 Chapter 2: Email and More

O365 Chapter 3: Collaborate with Team Sites

O365 Chapter 4: MS office & Office Web

O365 Chapter 5: Communicate now with Lync